Deleting Your Data

How to Ask Us to Delete Your Data

You can ask us to delete the personal data we hold about you at any time. Use whichever is easiest:

1. Email kiki@aiotechsolutions.co.uk with the subject "Data deletion request".
2. Message us on the same Facebook Messenger, Instagram, WhatsApp or TikTok account you used to contact us, saying "Please delete my data".
3. Call us on +44 7542 147915 during opening hours.

To help us find everything, please tell us:

• your name;
• which app or apps you contacted us through (Facebook, Instagram, WhatsApp, TikTok) and the name, username or phone number you used;
• any order or repair booking number, if you have one.

We may ask you a simple question to confirm the request really comes from you, so nobody else can delete (or see) your information.

What We Delete

When we receive your request, we delete:

• your conversations with us on Facebook Messenger, Instagram and WhatsApp, including replies from our automated assistant;
• details you gave us in those chats, such as your name, phone number, device and the fault;
• enquiry records, and the note of which advert (if any) brought you to us;
• any contact, wholesale or repair enquiry that didn't lead to an order or repair;
• your details from any list we use to send you messages or reminders, and we stop all automatic messages to you;
• your customer account and saved addresses, if you have one.

What We May Have to Keep

The law requires us to keep some records for a set time. If any of these apply, we keep only what is needed and tell you what we kept and why:

• Orders, invoices and refunds: 6 years (tax and accounting law).
• Completed repairs: kept to handle warranty and legal claims, as explained in our Privacy Policy.
• A short note that you asked us to delete your data, so we don't contact you again by mistake.

Data Held by Meta or TikTok

Facebook, Instagram and WhatsApp (Meta) and TikTok keep their own copy of your messages and activity, which we cannot delete for you. You can manage it in those apps:

• Messages: delete the chat with us in the app.
• Facebook and Instagram: Settings > Accounts Centre > Your information and permissions, including Your activity off Meta technologies to disconnect information businesses like us have shared.
• Adverts: Settings > Accounts Centre > Ad preferences.
• TikTok: Settings and privacy > Account > Download or delete your data.

If you accepted marketing cookies on our website, you can withdraw that at any time in Cookie settings. This stops our website sharing any further information with Meta.

What Happens Next

1. We reply to confirm we've received your request, usually within 2 working days.
2. We delete your data within one month (we'll tell you if a complex request needs longer, as the law allows).
3. We confirm by the same method you used once it's done, including anything we had to keep.

If you're not happy with how we handled your request, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Contact

AIO Tech Solutions Ltd, 144 Collingwood Way, Westhoughton, Bolton, BL5 3TT
Email: kiki@aiotechsolutions.co.uk
Phone: +44 7542 147915

For everything else about how we use your information, see our Privacy Policy.