Returns & Refunds Policy

This policy applies to consumers buying from AIO Tech Solutions Ltd, a company registered in England and Wales (company number 15874977), registered office 144 Collingwood Way, Westhoughton, Bolton, BL5 3TT. It explains your legal rights and does not reduce them. Business customers (for example wholesale orders) do not have the consumer rights described here; please ask us about returns on business orders.

1. Your Right to Cancel (Change of Mind)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy from us online, by phone or by email you can cancel your order without giving a reason.

• You have 14 days to tell us you are cancelling. The period starts on the day after you receive the goods.
• If your order has several items delivered on different days, the 14 days run from the day after you receive the last item.
• You can also cancel after placing an order but before it arrives.
• This right applies to New, Refurbished and For Parts items bought online.

2. How to Cancel

Tell us clearly that you want to cancel before the 14 days end. You can:

• Email kiki@aiotechsolutions.co.uk
• Call +44 7542 147915
• Write to us at 144 Collingwood Way, Westhoughton, Bolton, BL5 3TT

You may use the model cancellation form below, but you do not have to. Please include your order number so we can find your order quickly. We will confirm receipt of your cancellation by email.

3. Returning the Goods

• Send the goods back, or hand them to us, within 14 days of telling us you are cancelling. We will give you the return address.
• Unless the item is faulty or not as described, you pay the cost of returning it. We recommend a tracked, insured service and packaging that keeps the item safe in transit (it does not have to be the original box).
• Please include any accessories that came with the item.

Handling the goods

You may handle the goods only to the extent necessary to establish their nature, characteristics and functioning, as you would in a shop. For example, you can unpack a laptop, switch it on and check that it works. If goods have been handled beyond this and their value has been diminished as a result, we may make a reasonable deduction from the refund in accordance with applicable law. We will explain any deduction.

4. Your Refund

• We refund the price you paid and the standard delivery charge. If you chose a more expensive delivery option, we only have to refund the cost of our cheapest standard delivery option.
• We refund you within 14 days of receiving the goods back, or of you providing evidence that you have sent them back, whichever is earlier. If we have not yet sent the goods, we refund you within 14 days of you telling us you are cancelling.
• Refunds go back to the original payment method. There is no fee for the refund.
• If you paid with PayPal or Klarna, the refund is sent through that provider, which then updates your account or payment plan in line with its own terms.
• For Pay on Delivery orders, we will refund you by bank transfer or another method we agree with you.

5. When the Right to Cancel Does Not Apply

The law sets out some exceptions. The right to cancel does not apply to:

• Sealed audio, video or computer software that you have unsealed after delivery
• Sealed goods that are not suitable for return for health protection or hygiene reasons (for example in-ear headphone tips) once unsealed after delivery
• Goods made to your specifications or clearly personalised

For repair services, see Repair Services in our Terms & Conditions. These exceptions do not affect your rights if goods are faulty or not as described.

6. Faulty, Damaged or Incorrect Goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not:

• Up to 30 days from delivery: you can reject the goods and get a full refund (the short-term right to reject).
• After 30 days, or if you prefer: you can ask for a repair or replacement. If that is not possible or does not fix the problem, you can ask for a price reduction or reject the goods for a refund (which may be reduced to reflect use if more than 6 months have passed).
• If a fault shows up within 6 months of delivery, it is presumed to have been there at delivery unless we can show otherwise.
• You can make a claim for up to 6 years from delivery (5 years in Scotland), although after 6 months you may need to show the fault was present at delivery.

If something arrives damaged, faulty or not what you ordered, contact us as soon as you reasonably can. We cover the cost of returning faulty or incorrect items and of sending any replacement.

7. Refurbished and For Parts Items

• Refurbished items are pre-owned. You have the same rights as for new goods, judged against the condition described in the listing, and our 90-day warranty also applies.
• For Parts items are sold as faulty or not working, for parts or repair. Faults that are described in the listing are not grounds for a faulty-goods claim, and these items do not come with our warranty. However, the item must still match its description, and your 14-day right to cancel an online order still applies.

Any wording such as "no returns" in a product title does not remove the rights set out in this policy.

8. Model Cancellation Form

9. Contact Us

For cancellations, returns or refund queries:

• Email: kiki@aiotechsolutions.co.uk
• Phone: +44 7542 147915
• Address: 144 Collingwood Way, Westhoughton, Bolton, BL5 3TT