Frequently Asked Questions

Standard delivery takes 2-5 business days within the UK. You'll receive tracking information once your order is dispatched.

Shipping is free on orders over £500. For orders under £500, we charge a flat rate of £5.

Yes! Use our Track My Order page with your order number to check status and tracking info.

Currently we ship within the UK only. For international enquiries, please contact us directly at kiki@aiotechsolutions.co.uk.

Absolutely. All refurbished devices are thoroughly tested, cleaned, and graded. They come with our full 90-day warranty, just like new products.

Yes. We only sell 100% genuine, authentic products from authorised sources. Every product is verified before listing.

Yes! We offer competitive wholesale pricing for businesses, schools, and organisations. Visit our Wholesale page to submit an enquiry.

Most repairs are completed within 1-2 hours on the same day. Complex issues like water damage may take 24-72 hours.

Yes, 100% free. We diagnose your device and provide a quote before any work begins. No hidden fees, no obligations.

We only use genuine OEM or high-quality equivalent parts. No cheap knock-offs, which is why we can confidently offer a 90-day warranty.

Yes. If you're not local to Bolton, you can post your device to us. We'll repair it and post it back via insured delivery. Contact us first for instructions.

You have 14 days from delivery to return an item for a full refund, provided it's in original condition. See our full Returns Policy.

Our warranty covers defects in parts and workmanship for both products and repairs. Full details on our Warranty page.

Email us at kiki@aiotechsolutions.co.uk with your order/repair number and a description of the issue. We'll respond within 24 hours.

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed securely via Stripe.

Yes. All payments are processed through Stripe with 256-bit SSL encryption. We never store your card details on our servers.