Warranty Information

Our 90-day Warranty

AIO Tech Solutions Ltd gives a 90-day warranty on:

• New products
• Refurbished products
• Repairs we carry out

For Parts items are sold as faulty or not working, for parts or repair, and do not come with a warranty. They must still match their description.

This warranty is a free extra promise from us. It is in addition to your legal rights and does not replace or limit them.

What's Covered

New and Refurbished products

• Hardware faults that develop under normal use
• Faulty ports, buttons, speakers, cameras or displays that were working when delivered
• Batteries that fail or perform well below what is reasonable for the item's age and described condition

Refurbished items are pre-owned. Cosmetic marks and battery wear described in the listing are not faults.

Repairs

• The specific repair we carried out and the parts we fitted
• The labour for that repair
• If the same problem comes back within 90 days, we will fix it free of charge

What's Not Covered by This Warranty

• Accidental damage after delivery or repair, such as drops, cracks or liquid damage
• Damage from misuse, neglect or modifications or repairs by someone else
• Software problems caused by third-party apps, viruses or user changes
• Normal wear and tear, and cosmetic condition described in the listing
• Faults in parts of a device we did not repair (for repair warranties)
• Accessories not supplied by us
• For Parts items

Even where this warranty does not apply, you may still have rights under the Consumer Rights Act 2015 (see below).

How to Make a Claim

1. Contact us at kiki@aiotechsolutions.co.uk or call +44 7542 147915
2. Give your order number or repair reference and describe the problem
3. We will explain the next steps and, if needed, how to bring or post the device to us
4. For valid claims we cover the cost of return postage and the repair, replacement or, if neither is possible, a refund

When the Warranty Starts

• Products: the date of delivery
• Repairs: the date the repaired device is collected or delivered back to you

Your Statutory Rights

Whatever our warranty says, under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described, and services must be carried out with reasonable care and skill. If they are not, you may be entitled to a refund, repair, replacement or price reduction. You can reject faulty goods for a full refund within 30 days, faults appearing within 6 months are presumed to have been there at delivery, and you can claim for up to 6 years (5 in Scotland). See our Returns & Refunds Policy for more detail.

Other Notes

• A manufacturer's warranty may also apply to some new products; we can help you use it.
• Our warranty applies to the original buyer. If you gave the item as a gift, the recipient can contact us with the order details.

Contact

• Email: kiki@aiotechsolutions.co.uk
• Phone: +44 7542 147915
• Address: 144 Collingwood Way, Westhoughton, Bolton, BL5 3TT