Privacy Policy

1. Who We Are

AIO Tech Solutions Limited ("we", "our", "us") is a company registered in England. Our registered address is 144 Collingwood Way, Bolton, BL5 3TT. We are the data controller for the personal data we collect through our website and services.

Contact: kiki@aiotechsolutions.co.uk | +44 7542 147915

2. Information We Collect

We may collect the following personal data:

• Identity Data: Name, username, title
• Contact Data: Email address, phone number, billing and delivery addresses
• Transaction Data: Details of products purchased, payment details (processed securely via Stripe — we do not store card numbers)
• Technical Data: IP address, browser type, device information, pages visited
• Communication Data: Messages sent via our contact or repair booking forms

3. How We Use Your Data

We use your personal data for the following purposes:

• To process and fulfil your orders and repair bookings
• To communicate with you about your orders, repairs, or enquiries
• To provide customer support
• To send you marketing communications (only with your consent)
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contract: To fulfil orders, repairs, and services you've requested
• Legitimate Interest: To operate and improve our business
• Consent: For marketing communications and newsletter subscriptions
• Legal Obligation: To comply with tax, accounting, and regulatory requirements

5. Data Sharing

We may share your data with:

• Payment processors: Stripe (for secure payment processing)
• Delivery partners: To fulfil shipping of orders
• Legal authorities: If required by law

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Order data is typically retained for 6 years for tax purposes.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at kiki@aiotechsolutions.co.uk.

8. Cookies

We use essential cookies to operate our website (e.g., session cookies for your shopping cart). For more details, see our Cookie Policy.

9. Security

We implement appropriate security measures to protect your personal data, including SSL encryption, secure payment processing via Stripe, and restricted access to personal data within our organisation.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: kiki@aiotechsolutions.co.uk
• Phone: +44 7542 147915
• Address: 144 Collingwood Way, Bolton, BL5 3TT

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.