Terms & Conditions

1. About Us

This website is operated by AIO Tech Solutions Ltd ("we", "our", "us"), a private limited company registered in England and Wales under company number 15874977. Our registered office is 144 Collingwood Way, Westhoughton, Bolton, BL5 3TT.

You can contact us by email at kiki@aiotechsolutions.co.uk, by phone on +44 7542 147915, or by post at the address above.

These terms apply when you buy products or book repair services from us. Please read them, together with our Returns & Refunds Policy, Warranty and Privacy Policy. If you are a consumer, nothing in these terms affects your statutory rights.

2. Consumers and Business Customers

• These terms are written mainly for consumers (people buying for purposes outside their trade, business, craft or profession).
• If you buy as a business, including wholesale orders, the consumer rights to cancel and certain other consumer protections do not apply, and we may agree separate terms with you.
• Klarna is not available for business purchases.

3. Products and Descriptions

• We sell products in three conditions, shown on each listing: New, Refurbished (pre-owned, checked, with its condition described in the listing) and For Parts (faulty or not working, sold for parts or repair, with the faults described in the listing).
• We take care to describe each item accurately, including any faults or cosmetic marks we know about. Photos show the item or a close representation of it; please read the description for the item's exact condition.
• All prices are in pounds sterling (£) and include VAT where applicable. Delivery charges are shown before you pay.

4. Ordering and Contract

• When you place an order you make an offer to buy. We send an email acknowledging your order.
• A contract is formed when we confirm your order by email, or dispatch the goods if sooner. For card, PayPal and Klarna payments, confirmation normally follows successful payment.
• We may decline an order, for example if an item is no longer available, we cannot deliver to your address, or there is an obvious pricing error. If we decline an order after taking payment, we refund you in full promptly.
• Pricing errors: if a price is obviously and unmistakably wrong, we are not obliged to supply at that price. We will contact you to ask whether you want to continue at the correct price or cancel for a full refund.

Customer accounts

• You can shop as a guest or, if you prefer, create a free account. An account is optional and gives you access to your order history and faster checkout.
• Please keep your password private and tell us straight away if you think someone else has used your account. You are responsible for activity on your account unless it happened through no fault of yours.
• We may suspend or close an account that is used fraudulently or to break these terms. You can close your account at any time from My Account; this does not affect orders already placed or your rights in relation to them.

5. Payment

• You can pay online by card (including Apple Pay where available), PayPal or Klarna. Online payments are processed by Stripe; we do not see or store your full card details.
• PayPal and Klarna are provided under their own terms. Klarna decides whether you can use it. We do not charge any extra fee or higher price for paying with Klarna or PayPal.
• Where offered, Pay on Delivery orders are confirmed by us before dispatch and paid when the goods are delivered or collected.

6. Delivery

• We deliver within the United Kingdom. Delivery costs £5 per order, and is free on orders over £500.
• Delivery times shown are estimates. Unless we agree otherwise, we will deliver without undue delay and within 30 days of the contract. If we do not, you may be entitled to cancel and receive a refund.
• The goods are your responsibility (risk passes to you) when they are delivered to you or to someone you nominate. You own the goods once we have received payment in full.

7. Cancellation and Returns

If you are a consumer buying online, by phone or email, you have a 14-day right to cancel starting the day after delivery. We refund the price and the standard delivery charge. You pay the cost of returning goods unless they are faulty or not as described. Full details, including the model cancellation form and your rights if goods are faulty, are in our Returns & Refunds Policy.

8. Repair Services

Diagnosis and quotes

• Diagnosis is free. We tell you what we find and give you a quote before any repair work begins. Nothing is charged unless you approve the quote.
• We use genuine manufacturer parts or good-quality compatible parts, and we will tell you which before you approve the work.
• We will carry out repairs with reasonable care and skill, within a reasonable time and for the price agreed.

Your right to cancel a repair

• If you agree a repair with us at a distance (online, by email or phone, including postal repairs) or away from our premises, you have 14 days from the day you approve the quote to cancel the repair contract without giving a reason.
• We will not start the repair within those 14 days unless you expressly ask us to. If you do, and then cancel within the 14 days, you pay a proportionate amount for the work done up to the point you tell us you are cancelling, plus the cost of any parts already fitted or specially ordered for your device at your request.
• If you asked us to start within the 14 days and acknowledged that you would lose the right to cancel once the repair is complete, you can no longer cancel once the repair has been fully carried out.
• If you agree the repair in person at our premises, the 14-day cancellation right does not apply, but you can still tell us not to go ahead before work starts.
• Cancelling does not affect your rights if the repair was not carried out with reasonable care and skill.

Your device and data

• Please back up your data before handing over or posting your device, and remove any case, SIM or memory card where possible. Repairs can sometimes require a reset.
• We will take reasonable care of your device and data while it is with us. We are not responsible for data loss or damage that was not caused by our failure to use reasonable care and skill, or for faults that already existed and are unrelated to our repair (we will tell you about any we notice).
• Uncollected devices: if a device is not collected or paid for, we will contact you using the details you gave us. If it remains uncollected at least 90 days after the repair is completed and after we have given you written notice and a further reasonable period to collect it, we may sell or dispose of it as the law allows, and account to you for any proceeds after deducting what you owe.

9. Warranty

New and Refurbished products and our repairs come with a 90-day warranty. For Parts items do not come with a warranty. Our warranty is in addition to your statutory rights. See our Warranty Information page.

10. Our Liability to You

• If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss is foreseeable if it is obvious it will happen, or if both of us knew it might happen when the contract was made.
• We supply products for domestic and private use. If you are a consumer, we are not liable to you for loss of profit, loss of business or business interruption.
• We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your statutory rights (for example, that goods are as described, of satisfactory quality and fit for purpose, and that services are carried out with reasonable care and skill).
• For business customers, and subject to the paragraph above, our total liability under a contract is limited to the price paid under that contract.

11. Events Outside Our Control

We are not responsible for delays caused by events outside our reasonable control. If this happens we will let you know, take steps to minimise the delay, and you may cancel and receive a refund for anything you have paid for but not received.

12. Intellectual Property

The content of this website, including text, images, logos and design, belongs to AIO Tech Solutions Ltd or its licensors. You may not copy or reuse it for commercial purposes without our written permission. Brand names and trademarks of products we sell belong to their owners and are used only to describe those products; we are not affiliated with or authorised by those brands unless we say so.

13. Complaints

If you are unhappy, please contact us first at kiki@aiotechsolutions.co.uk and we will try to resolve the matter. If we cannot, you can get advice from Citizens Advice (or Advice Direct Scotland / Consumerline in Northern Ireland). We are not currently a member of an alternative dispute resolution (ADR) scheme, but if one is suitable we will tell you. You may also be able to use your card issuer's, PayPal's or Klarna's dispute process.

14. Governing Law

These terms are governed by the law of England and Wales. If you are a consumer, you can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of the country where you live.

15. Changes to These Terms

We may update these terms from time to time. The version on this website when you place your order or agree a repair applies to that contract.

16. Contact

For questions about these terms, contact us at kiki@aiotechsolutions.co.uk, +44 7542 147915, or 144 Collingwood Way, Westhoughton, Bolton, BL5 3TT.